Thursday, August 02, 2007

Less talk, more action

"The Energy Performance Certificate promises to be another bright idea ruined by shoddy execution, another bodge-up in Blu-Tack Britain. It recalls other fiascos: the Child Support Agency, the chaotic implementation of family credit, rail privatisation, the NHS computer system, the reforms to the Passport Office, even the newly reported shortage of judges (in a country that has lawyers like barns have mice)… our public administration has specialised in low-level, chronic inefficiency with a counterpoint of big talk." —Libby Purves

No comments: