Sunday, September 23, 2007
It's easy to get frustrated at the cack-handed nature of many government computerisation projects. However, I had two reminders of the alternative recently. First I had to wait over an hour at Islington's customer "service" centre for a parking permit that was bizzarely unavailable online. As you can see from the photo, most of the service desks were empty, and we were given no indication of how much longer we were likely to have to wait.
Then I came across the queue of new postgraduate students waiting to register at UCL, which snaked through the north cloisters and around the quad outside. Was there no way this first "customer" experience of the university could be better managed through UCL's extensive online services?